Customer Satisfaction/ Loyalty Research

It is a part of Brand Dimension, which analyses customers’ satisfaction, loyalty, and relationship with both the competitor’s brand and the analysed one. Additionally, the factors that influence loyalty and non-loyalty are analysed.

We also recommend Net Promoter Score which helps to estimate active satisfaction, i.e. how the clients are eager to recommend your product to others. It is a very popular and universal index, so it is easily comparable not only with the competitors, but also with your foreign partners.

For more information please contact naglis@spinter.lt